Shipping policy

Thank you for shopping with us. Below you'll find details on how we process, ship, and deliver your order.

1. Order Processing Time

  • Orders are typically processed within 3–4 business days (Monday–Friday, excluding holidays).
  • You will receive a confirmation email once your order has shipped, including tracking information.

2. Shipping Rates & Delivery Times

Standard Shipping

[3–7 business days]

Delivery times are estimates and are not guaranteed. They begin from the date of shipment, not the order date, and may be affected by carrier delays, weather, or customs processing.

3. Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using the carrier's website or through your account on our Site. Please allow [24 hours] for tracking information to update after shipment.

4. Shipping Carriers

We ship using trusted carriers, including [Posthaste/NZ Post] depending on your location.

5. Order Address Changes

Please double-check your shipping address at checkout. We are unable to modify the shipping address once an order has been processed or shipped. If you notice an error immediately after placing your order, contact us at refonthego@outlook.com   as soon as possible — we'll do our best to accommodate changes before the order ships.

6. Lost, Delayed, or Stolen Packages

  • Lost packages: If tracking shows no movement for [7+ business days], contact us and we will investigate with the carrier.
  • Delayed packages: Delivery estimates are not guaranteed; delays caused by the carrier are outside our control, but we're happy to help track down your order.
  • Stolen packages: If tracking shows your package as delivered but you haven't received it, please contact us within [48 hours] so we can assist — we may ask you to file a report with local authorities or the carrier.

7. Damaged Shipments

If your order arrives damaged, please contact us within [7 days of delivery] with photos of the damaged item and packaging. We'll arrange a replacement or refund at no cost to you.

8. Order Cancellations

Orders can be cancelled free of charge as long as they have not yet shipped. Once a shipping label has been created, the order cannot be cancelled and must go through our [Return & Refund Policy] instead.

12. Contact Us

For questions about your shipment, reach out to us at: